Error codes

Every error NexArc can return — what it means and exactly how to fix it.

AUTH_001HTTP 401Token expired

Your session has expired.

Fix: Log in again — your data is safe. Access tokens are short-lived by design.

AUTH_002HTTP 401Invalid token

The authentication token is malformed.

Fix: Clear your browser cookies and log in again.

AUTH_003HTTP 403Insufficient permissions

Your account doesn't have access to this feature.

Fix: Check your plan — this feature may require Pro, Growth, or a role-specific tier.

AUTH_004HTTP 429Too many login attempts

Your IP was rate-limited after repeated failures.

Fix: Wait a few minutes before trying again. Use 'Forgot password' if needed.

PLAN_REQUIREDHTTP 403Plan upgrade required

This feature requires a higher plan.

Fix: Check the error details for which plan is required, then upgrade from Billing.

PRO_REQUIREDHTTP 403Pro plan required

This feature is available on Pro (₹499/month).

Fix: Upgrade to Pro to unlock investor access, mentor booking, and unlimited connections.

GROWTH_REQUIREDHTTP 403Growth plan required

This feature is available on Growth (₹999/month).

Fix: Upgrade to Growth for advanced Studio tools and growth dashboards.

INVESTOR_PRO_REQUIREDHTTP 403Investor Pro required

This feature requires the Investor Pro plan.

Fix: Upgrade to Investor Pro for deal flow, watchlist, and portfolio intelligence.

INCUBATOR_LIMIT_REACHEDHTTP 403Incubator plan limit reached

You've hit the startup, mentor, or seat limit for your incubator plan.

Fix: Upgrade your incubator plan: Starter (10) → Pro (50) → Scale (unlimited).

ORIN_QUOTA_EXCEEDEDHTTP 429Orin daily limit reached

You've reached your plan's daily Orin call limit.

Fix: Limits reset at midnight IST. Upgrade for a higher daily allowance.

ORIN_CIRCUIT_OPENHTTP 503Orin temporarily unavailable

Orin's circuit breaker tripped after repeated provider errors.

Fix: This resolves automatically within ~60 seconds. If it persists, contact support.

ORIN_PROFILE_INCOMPLETEHTTP 400Profile too incomplete for Orin

Orin needs enough profile data to generate recommendations.

Fix: Complete your profile — add sector, stage, description, and what you're looking for.

STARTUP_EXISTSHTTP 409Startup already linked

Your account already has a startup linked.

Fix: Go to My Startup to view or edit your existing startup profile.

STARTUP_NOT_FOUNDHTTP 404Startup not found

The startup doesn't exist or was removed.

Fix: Check the URL, or search for the startup by name.

PAYMENT_FAILEDHTTP 402Payment failed

Your payment couldn't be processed.

Fix: Check your card details and balance, then retry. Contact your bank if it persists.

COUPON_INVALIDHTTP 400Invalid coupon code

The coupon doesn't exist or has expired.

Fix: Check the code for typos. Some coupons are restricted to specific cohorts.

COUPON_ALREADY_USEDHTTP 400Coupon already used

This coupon is single-use per account.

Fix: Contact support if you believe this is an error.

ALREADY_CONNECTEDHTTP 409Already connected

You're already connected with this user.

Fix: Go to your network to find and message them.

CONNECTION_PENDINGHTTP 409Connection request pending

You've already sent a request to this user.

Fix: Wait for them to accept, or withdraw the request from Notifications.

FILE_TOO_LARGEHTTP 413File too large

The file exceeds the size limit.

Fix: Profile images: keep them small. Resumes/decks: compress the PDF and retry.

INVALID_FILE_TYPEHTTP 400Invalid file type

This file format isn't supported.

Fix: Images: JPG, PNG, or WebP. Resumes/decks: PDF.

RATE_LIMIT_EXCEEDEDHTTP 429Too many requests

You're sending requests too quickly.

Fix: Wait a moment and try again. Limits reset every minute.

VALIDATION_ERRORHTTP 422Validation error

The data you submitted is invalid.

Fix: Check the error details for which field has an issue. Fill all required fields.

NOT_FOUNDHTTP 404Not found

The resource you requested doesn't exist.

Fix: Check the URL. The item may have been deleted.

INTERNAL_ERRORHTTP 500Server error

Something went wrong on our end.

Fix: This isn't your fault. Refresh and retry. If it persists, email hello@nexarc.ai.

Last updated: June 2026 · Suggest an edit