Payment issues
Payments are processed in INR via Razorpay. Here's how to resolve the most common problems.
Payment failed
- —Check your card details and available balance.
- —Ensure online or international payments are enabled if relevant.
- —Retry — transient failures are common and usually clear on a second attempt.
- —If your bank declines repeatedly, try another method or contact your bank.
Coupon problems
- —Double-check the code for typos and trailing spaces.
- —Some coupons are restricted to a specific cohort or are single-use per account.
- —An expired coupon can't be applied — check the validity window.
Don't share payment details over chat
NexArc will never ask for your card number or OTP over email or chat. Enter payment details only at the secure Razorpay checkout.
Last updated: June 2026 · Suggest an edit